Terms and Conditions
Thank you for visiting our website Trips Joy
The following terms and conditions of the usage of this website will be applicable on the usage and
access of the website as well as for all the products, services, and content available on the
website. Kindly read all the terms and conditions carefully before you access the website and by
using the website of Trips Joy ,you agree to accept these terms and conditions of
use.
tripsjoy.com reserves all the rights to remove/modify the contents of the website including but not
limited to the discounts, special offers, featured products and services, fees or surcharges in the
usage of the website, terms of use, privacy policies and many more aspects. The usage of the
website will be subject to the terms of use at the time of access to the website.
System Errors
Under the situation of a system error or software issue concerning the flight booking cost, any
type of holiday package costs, hotel reservation prices and any other product and service
displayed on the website of
Trips Joy, tripsjoy.com reserves the rights to Decline or deny
the selling of the booking on the inaccurate cost. Only after the errors are resolved, the customer
will be notified by
Trips Joy along with the booking reference and best available cost of
the service and require the difference of the cost to be paid in full to proceed ahead with the
reservation. At the time of notification on the updates of accurate cost, the customer will be given
the option to cancel the reservation against the inaccurate cost.
Information from the Third Party
A number of products, services and contents displayed on the website are taken from the service
providers or vendor like airline (Flight), hotel (room bookings), travel insurance details inter-city
and point-to-point cabs, homestays and many more., there are certain software integrated with
the websites that are for updated information and the copyrighted property of the respective
service providers also known as the third parties.
Relationship between the Travel Website and the Suppliers
Trips Joy deny any joint venture, partnership agency relationship, employment or any
other fiduciary relation between the customer and the travel website.
Trips Joy works as
an independent contractor during the business of a travel agency. The business of
Trips Joy is to provide the best possible arrangements to meet the customers'
satisfaction and choose the best suppliers for the services & products required for the customers
based on the various demands as per the specific itinerary. Please note, these consolidators and
travel suppliers offer the incentives, commissions, and compensations to meet their goals, sales
targets.
Use of the Website
The usage of the website of
Trips Joy only allows the purpose of lawful reservation or
purchase of services offered by the travel company and not allowed to be used for other purposes.
This website is the property of
Trips Joy and we do not allow any sort of illegal activity
including:
Fake reservations or Reservation against Anticipated Demands
Integration or linking any part of the website to third party without written
authorization from
Trips Joy Usage of the website for any illegal or immoral use.
Framing or copying the website or any part of the website to incorporate in any other
website without written authorization by
Trips Joy.
Terms and Conditions of Purchase
At the time of purchase of the travel services and travel products from
Trips Joy, the
user/customer agrees to follow the terms and conditions of the respective service provider selling
the services via
Trips Joy including but not limited to the rules and restrictions related
with the availability and usage of the products and services, payment of the amount when due and
compliance with the respective service provider's policies. Kindly note, any misuse of these terms
and conditions, policies, rules and restrictions imposed by the service providers by the
user/customer will lead to:
The customer penalty the amount paid for the services including the reservation or purchase of the
services.
Cancellation of the products/services purchased from
Trips Joy.
Denial of access to the flights/hotels/other products or services against the respective reservation.
Charges from the account of the customer by us based on the any cost incurred resulted from such
violation.
By making a reservation with
Trips Joy, the user acknowledges and takes full
responsibility for any charge, fee, tax, assessment arose from the use of the website.
Warranties
Please note, all the contents/services and materials displayed on the website shall be used at the
risk of the user.
Trips Joy and all the contents/services provided on the website are
provided as availability and as it is.
Trips Joy is not liable for any claims or refund against events like cancellation, act of
war, strike, over booking, terrorism, delay, disease, quarantine or other events or reasons caused
by our direct control and shall not be held responsible for any claim against additional expenses
due to delays, re-routing or omission of any governmental authority.
Transmission of Personal Data
While using the website, the user/ need to agree on terms and conditions & consent about the
usage of every information provided while using the website of
Trips Joy or making a
reservation, purchase or query. We at
Trips Joy share all the necessary information with our
travel suppliers at the time of reservation or query as per the need of the process.
Copyright/Trademark
The logo ,trademark information and other service-related marks available on the website are the
property of
Trips Joy and the authorized service providers. All the content, design
images information and other products , programs, and software available on the website are
protected by the copyright.
General
All the above -mentioned information, policy and terms conditions of use are governed by and
constructed in agreement with the Laws of State of New York without any regard to conflict of the
law provision. In case any provision in the terms of use mentioned above is deemed invalid,
unenforceable, void or held unlawful, then that certain provision shall be considered dissociated
from these Terms of Use and will not affect the legal validation and enforceability of the remaining
provisions.
Chargebacks and Credit Card Disputes
While making the bookings with
Trips Joy:
The customer needs to agree to not to dispute the charges of airline booking, service fee for
processing, package cost adjustment, upgradation of hotel arrangements services etc.
Trips Joy is abided by the payment and terms of use of the respective service provider
as well as this agreement.
It is the responsibility of the customer to contact
Trips Joy in case they are not getting
the confirmation and vouchers of the travel/airline bookings after the given period while making
the booking .
In case a customer needs to identify or investigate against any suspicious charge on the provided
credit card at the time of business with
Trips Joy, it is the responsibility of the customer
to call
Trips Joy or write us email with the concern prior to filling any dispute on the
charge with the credit card company or bank . In case of unlawful attempt of chargeback against
services including non-refundable airline flight bookings, cost adjustment of the package, service
fee, convenience fee or failure of discount coupons that meet the terms of use of the website and
service provider, the customer agrees for being liable to refund the complete chargeback amount
along with the penalty of US$ 270.00 for inconvenience and accounting fees. Furthermore, in the
scenario when the customer attempts for a fraudulent chargeback, he/she shall be held
responsible for the cost to initiate the legal procedure against the potential loss caused by the
customer.
In the situation of cancellation of travel services/transport services when the customer is found
innocent whilst not violating any terms and conditions prior established and evidently agreed and
revealed by the customer, the sum of the respective service that is not provided will be paid
promptly to the customer only when the customer has advised the service provider in writing post
cancellation. However, the provision will not be applicable in the situation when the service
provider has forwarded the payment to another registered service provider of the respective
service without obtaining any sort of refund as well as the service provider defaults in giving the
agreed service. In such circumstances, the service provider shall provide the customer with bank
statements and a written statement stating the payment.
