Privacy Policy
General Information
All the information shared while using the website or having a conversation over the phonecall /email
or any other form is received and stored by us. This information include but not limited to the
identification of the customer using the first and last name, contact number, postal address, email
address, billing information (Card Number, Expiration Date and Name of the Card Holder) and many
more. There are some more information collected by us including the , seat selection type, category of
hotel preferences, Meal prefrence frequent flyer programs and more. tripsjoy.com gives the
customer a complete authority to not to disclose either of the information with us. However, in many
cases, it is mandatory to provide some of the information in order to make a purchase, reservation or
query with us, registering for profile and participating in contest. There are certain information required
from the customer when asking for a membership with tripsjoy.com for further communication.
Information of the Passenger
At the time of reservation or arrangement with tripsjoy.com , some of the personal information
are asked in order to make the perfect arrangements including the preferences and details of the
respective individual. While providing these information for a third person the user intended to make
reservations for, the user must obtain the consent from the respective person prior to sharing the
required information with tripsjoy.com. Any alteration or changes in the given information can
only be done from the user's account.
Automatic Information
Some of the information about your device used to visit tripsjoy.com are automatically saved into
our system when the user browse our domain. These information include, browser software details,
recent browsing history, IP Address ,preferences of the user (in relation to the company's business only)
Information Collected by Third Party and Advertisers
When Client visit to the search engine or website of tripsjoy.com some of the space of the
website is used by the third-party advertisers on the behalf of the internet and it may use their own
cookies and various techniques, methods and measures to analyze, modify, customize and personalize
the advertisement shown to the customer on the website of tripsjoy.com as well as display ads
about other relevant goods and services based on your previous browsing history. Trips Joy
has no control over these advertisers technology or the privacy policy. Hence the privacy policies of the
respective advertisers are not covered by the policies of tripsjoy.com
Information Collected from Other Sources
Many timex intervals, tripsjoy.com collect some basicx information about the customers from
the, travel suppliersor vendors , business partners and third-party sources to add into the database for a
better and personalized experience while one intend to do business with us. These information included
but not limited to the delivery details, updates on delivery of product/services, statistical analysis about
the user to understand the preferences of purchases etc.
Cookies
When cleint visit to the website of tripsjoy.com, a small digital information is get restored to your
device through the browser used to visit. This information is known as Cookies and is used to improve
the overall experience of the website or search engine to the user and is solely designed to ensure a
better, quick, personalized and hassle-free experience and not to extract or store any personal and
controversial data from your device.
How These Information are Used by Us
tripsjoy.com use the responsive billing information system (including name of the card holder,
card number and expiry date) to complete the purchase of the services and products. Apart from the
billing information, there are certain other information used in the following manner:
• To provide all the necessary details about the product and services you enquired.
• To manage the account and billing details with travel notifications.
• To communicate in relation to your booking status.
• To answer the queries and concerned raised by you.
• To provide travel confirmation details and updates in the process.
• To resolve any troubleshoot, dispute, fee collection and other problems.
• To update you with our latest offers and updates that probably interest you.
• To communicate with you in general about your experience so far.
• To improve the overall experience between tripsjoy.com and the customer.
• To take your feedback and other details during our surveys.
• To prevent any potential illegal activities.
• TO enforce the terms and conditions of Use of the Website.
• To reward the customers during our special reward and recognition program.
• To update you with our latest offers and updates that probably interest you.
Who can Access your Information
Information provided by you during the usage of the website or while doing business with us may share
with the following:
• Certain information are shared with the third-party service providers including but not limited to
the fraud prevention department, marketing department, customer service department and
credit card processing department. The information shared with the respective departments are
necessary as they require these details in order to perform their functions and are strictly
forbidden by the law to share the information of the customer for any other reason.
• Travel suppliers such as airlines, hotel chains, resort properties, car rental service providers,
transfer providers and other entities involved during your travel after booking the respective
package with us. During these information transfer, the only details required to fulfill the travel
reservation or communicate with the customer in case of emergency or update about the travel
are shared. However, tripsjoy.com shall not be held liable for any misuse of the
information from the travel service providers whose product/services are purchased by the user
through tripsjoy.com
• Business partners associated with the tripsjoy.com can also access some of the
information shared by the customer. The customer/user can identify the involvement of the
third-party business partner as you can see the name/logo of the third party with us on the
concerned platform. Please note, tripsjoy.com has no control over the privacy policy of
the business partners and request you to strictly evaluate the concerned business partner's
privacy policy prior to sharing any information.
• During the intervention of law enforcement departments and under the order of the court to
exercise our legal rights and duties, information can be shared with the concerned authorities.
In such circumstances, tripsjoy.com reserves the right to waive any legal obligation
against the sharing of data.
• Certain information can become accessible in case of corporate transitions including but not
limited to merger, consolidation, asset sale and divestiture.
• At times, certain information including but not limited to number of visitors on the website,
people booked their travel with us and other details can be shared with the advertisers,
investors and other entities that can bring business to the company can be shared. Such
information doesn't contain any personal information of the user and are solely used to create
appealing and trustworthy content for the user.
• Information can be shared with the legal department in order to prevent or investigate any
illegal or suspected illegal activity and to safeguard tripsjoy.com and its entities, partners,
affiliates and employees.
Links to Other Website
Few areas where the links that can lead to other websites are available ontripsjoy.com. While
these websites are working side by side to provide maximum satisfaction and perfect user experience
and give us better options to serve our customers,tripsjoy.com has no control over the privacy
policies of the respective websites. Hence, the use of these websites shall be accessed on the sole
discretion of the customers and information shared on these websites are not covered by the privacy
policy of tripsjoy.com.
How Customer's Information is protected?
In order to provide maximum satisfaction and trust about using the website of tripsjoy.com whilst
making a purchase or enquiring about a certain deal of product/service, we have implemented a levels
of safety and security protocols on administrative, technical and physical front that can provide
maximum confidence to the user of the website to trust with the information provide to us. For an
instance, only authorized employees under strict monitoring can access the personal information for a
certain business related purpose and cannot use the stored information otherwise. Furthermore, the
website uses encrypted transmission of data when a customer uses the website to make a purchase of
services/products from us or enquire about a certain service and is not disclosed to any physical person
in any level. Additionally, there are certain number of firewalls installed in order to prevent any sort of
cyber or physical intrusion in the server where all the information are stored and avoid any
unauthorized access to these information provided by the customers.
Right of Customer in Respect to the Personal Information
• Client have the rights to provide us the information that are necessary to provide in order to
complete the purchase or query of the respective travel service served by the
tripsjoy.com
• Client reserve the rights to not to disclose personal information that are probably required to
complete the travel purchase or to participate in certain offers and marketing campaigns
designed for the greater good of the customer.
• Clients can access all kinds of personal details and information provided by us and have the right
to delete or change the information we have securely saved with us any time b simply
requesting us.
• Certain information obtained by us are stored in our system for a very long time in order to
safeguard tripsjoy.com for any future legal dispute or concern that involves legal
proceedings.
